Up to Discussions in Contour Support
2 Replies Last post: Dec 19, 2007 10:07 AM by Chris Callan  
Chris Callan  
Chris Callan
57 posts since
Oct 16, 2007
Currently Being Moderated

Dec 19, 2007 9:08 AM

Can't add Comments

After updating to Contour 2.02 this last weekend, users are no longer able to add Comments to Items.  It launches the window and they are presented with a pop-up that states, "Toolbar 'BasicJama' doesn't exist." (see attached).  Thereafter the Comments window can only be closed, neither the Save or Cancel buttons seem to do anything.

Attachments:
Tags: bug, contour_2_0, error, upgrade
Eric Winquist  
Eric Winquist
83 posts since
Jun 11, 2007
Currently Being Moderated
1. Dec 19, 2007 9:48 AM in response to: Chris Callan
Re: Can't add Comments

 

Hi Chris,

 

 

I just tested on a 2.0.2 instance and it's working, so it may be something within your instance.

 

 

Ocassionally caching causes issues after upgrades so if you haven't already, try stopping the application server, then deleting the /work directory that is at the same level as /webapps if using Tomcat.  /tomcat 5.5/work. This is a temporary directory that is a server cache of the application and may be holding on to some older 1.7.4 code and causing problems.   The work directory is recreated when you restart the application server.

 

 

If you've already tried this, give us a call and we'll figure it out.

 

 

Chris Callan  
Chris Callan
57 posts since
Oct 16, 2007
Currently Being Moderated
2. Dec 19, 2007 10:07 AM in response to: Eric Winquist
Re: Can't add Comments

That turned out to be it.  I had already cleared the server cache to resolve an issue with the initial login, but I hadn't cleaned out the browser cache since the server actions seemed to resolve the other issue.  I did verify it on two systems before reporting it, so at least the cache issues were consistent across instances   Thanks!

More Like This

  • Retrieving data ...